Volunteering at events - FAQ's

Can I just turn up?

We encourage attendees to contact us beforehand to book on the event, this allows us to plan for numbers as well as have your contact details to hand for any changes, as well as provide you with detailed directions and meeting points.

You can book on the event by calling the City of Trees office on 0161 872 1660 or emailing the lead member of staff listed for the event on the website.

I am looking for an event for a group of corporate volunteers - is Citizen Forester events suitable?

We do allow employee volunteers to come along to Citizen Forester events, however as these are open to the public we cap the number at a maximum of ten people from one organisation. Corporate groups must book on these events and contact us prior to attending to see if there is space. To enquire email sian@cityoftrees.org.uk 

We also offer bespoke CSR days for larger groups and on a set day and time. For more information read our Employee volunteering pages.

Can people with disabilities or special needs come along to a session?

We try to be as inclusive as we can with the sessions, however we do work on a number of sites that have muddy paths, where access is difficult and with a variety of tools.

Please get in touch with the leading member of staff to find out if the site and activity is suitable by calling the City of Trees office on 0161 872 1660. We will do our best to accomodate everyone.

What time do we need to get to the event?

Our Citizen Forester events start at 10am, unless otherwise specified. 

Do I have to turn up at 10am?

If you can, please do arrive for 10am - ideally 10 minutes beforehand. We brief all volunteers at the start of session, so it’s helpful if you arrive on time to prevent delays. If you are unable to start at the advertised time, please contact City of Trees in advance so we can help and prepare for you on the day.

What happens if I turn up late? – where will I need to go and who do I contact?

There is usually a member of staff be at the meeting point for at least a further 10 minutes after the advertised start time. However if no one is there when you arrive, please call the activity leader on their mobile. Their number should be provided to you or your group lead before the event.

If not, call the City of Trees office on 0161 872 1660, and our colleagues will get a message to them.

How long do I have to stay for?

We appreciate all time that you can give to Citizen Forester and volunteering events. These sessions will finish no later than 2pm. If you need to leave early, please let one of our activity leaders know in advance or on the day.

Where is the site meeting point and how do I get to it?

Meeting points and location will be provided prior to the event and advertised on our website. Some locations may not have a specific address or postcode. If this is the case, we will email you a map or Google screenshot of where to meet. We occasionally work in areas not serviced by public transport, which means it may be necessary for you to make prior arrangements with friends or colleagues travelling by car.

Please visit the Transport for Greater Manchester website to plan your journey in advance.

Do I need to prepare or bring anything along with me?

Staff running the event will give a briefing before any work starts which will include some information about the site and the nature of the work you will be doing including any risks or potential hazards.

City of Trees staff will also bring along all the tools and materials needed for the event as well as gloves for you to borrow and hi viz bibs (if required). You will be shown how to safely use the tools and where to work.

All you need to do is wear appropriate clothing for the weather, and hardy footwear.

Will there be food and drink available?

We provide hot and cold drinks to all volunteers as well as a few biscuits. If you are staying over lunchtime, you may want to bring your own packed lunch. We can’t guarantee they’ll be a shop near to the site where provisions can be bought.

Do you stop for lunch?

Yes, we usually stop for lunch but there isn’t normally a set time. Volunteers can break for lunch, a drink or rest at any time they wish.

What should I wear?

Please wear suitable outdoor clothing, something that you don’t mind getting a bit dirty and is hard wearing. Suitably study boots or shoes should also be worn and please come prepared for good or bad weather.

Will it be cancelled if it’s raining or snowing?

Our events go ahead in most weather conditions. On a few occasions, we have had to cancel an event due to bad weather – dependent on the location, activity and how extreme the weather is. We will notify you with as much notice as we can if an event will be cancelled. As forecasts and the weather can change, we’ll probably make a determination on the day of the event.

 Will there be toilets available?

No. As most of the sites we work on are public greenspaces, it is unlikely that toilet facilities will be available.

Where can I wash my hands?

We provide wet wipes and hand sanitiser at all our events.

Can I bring my dog along?

Unless the event is specifically aimed at dogs (and their owners), we can’t allow volunteers to have dogs with them during the seasons. Some of the activities we undertake may not be appropriate with dogs in the vicinity and there may be other volunteers who are uncomfortable around dogs.

Can I bring my guide (or assistance) dog with me for the session?

Yes, but please confirm with the leading member of staff to find out if the site and activity is suitable by calling the City of Trees office on 0161 872 1660.


Can I bring my child along?

Most of our Citizen Forester events are aimed at adults or young people. Depending on the event and activity, it may be OK for young children to join but must at all times, be supervised by a parent/carer/guardian. Please get in touch with the leading member of staff to find out by calling the City of Trees office on 0161 872 1660.

What about first aid facilities?

We have first aid kits present at all our events. There is at least one member of staff at each event who is first aid trained.